Using the Subscriber Archive

The Subscriber Archive allows authorized users to find emails previously sent to a specific subscriber. You can preview archived emails, download individual messages, or export the search results as a CSV file.

Accessing the Subscriber Archive

Select Subscriber Archive from the main navigation.

You must have the Subscriber Archive permission to access this feature. Downloading an email’s HTML source requires the separate Download HTML permission.

Searching for Subscriber Activity

1. Enter the subscriber’s email address.
2. Select a start date and end date.
3. Select Search.

The default date range begins on the first day of the current month and ends on the current date.

Search results are retrieved from your organization’s connected messaging platform. If no matching activity is available, the page displays “No Campaigns found for this Email Address.”

Understanding Search Results

Each result includes:

• Email thumbnail
• Email or campaign name
• Subject line
• Send job ID
• Send date and time
• Delivery status
• Available download actions

Send dates are displayed using your configured timezone.

A status of Success indicates that no delivery error was reported for the archived send. If an error was reported, its status appears instead.

Loading Additional Results

If more subscriber activity is available, select Load More to retrieve the next set of results.

Additional results are added to the existing list. Continue selecting Load More until you have loaded the records you need.

Previewing an Archived Email

Select an email’s thumbnail or name to open a larger preview.

The preview displays the archived email and its subject line. From the preview, you can also download the message as HTML, an image, or a PDF, depending on your permissions and whether the image is ready.

Select Close to return to the results.

Thumbnail Generation

SmarterSends creates a thumbnail image for each archived email. A loading indicator may appear while an image is being generated.

When generation finishes, the thumbnail updates automatically. Image download is available after the thumbnail has been created.

Regenerating an Image

If an image is missing, outdated, or did not render correctly:

1. Open the Actions menu for the email.
2. Select Re-Generate Image.
3. Confirm the action.

The existing image is removed and a new image is generated. A loading indicator may appear until the replacement is ready.

Downloading an Email as HTML

HTML download is available only to users with the Download HTML permission.

To download the HTML:

1. Open the email’s Actions menu or preview.
2. Select Download HTML.

The archived email source is downloaded as an .html file.

Downloading an Email as an Image

To download an image:

1. Wait for the email thumbnail to finish generating.
2. Open the email’s Actions menu or preview.
3. Select Download Image.

The archived email is downloaded as a JPG image. The Download Image option is hidden until an image is available.

Downloading an Email as a PDF

To download a PDF:

1. Open the email’s Actions menu or preview.
2. Select Download PDF.
3. Wait while the PDF is generated.

The archived email is downloaded as a PDF file. PDF generation may take several moments.

Exporting Search Results

To export the results displayed on the page:

1. Search for a subscriber.
2. Use Load More to retrieve any additional records you want to include.
3. Select Download at the bottom of the results table.

The CSV export includes:

• Email Name
• Subject
• Send Date
• Status

The export contains the results currently loaded on the page. If additional results are available, select Load More before exporting them.

The CSV filename includes the subscriber’s email address and the selected start and end dates. Send dates in the file use your configured timezone.